Privacy Policy
Last updated: March 15, 2025
At elvianovar, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with Australian privacy laws.
Information We Collect
We collect information that you provide directly to us, as well as information we gather automatically when you use our services. This helps us deliver better financial communication solutions and support for your business needs.
Personal Information
- Name, email address, and phone number when you contact us
- Business information including company name and industry
- Communication preferences and interaction history
- Payment information for our services (processed securely)
Automatically Collected Data
- Website usage patterns and page views
- Device information and browser type
- IP address and general location data
- Cookies and similar tracking technologies
How We Use Your Information
Your information helps us provide personalized financial communication services and improve our offerings. We're transparent about how we use your data and always respect your choices.
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Service delivery and customer support | Contract performance | Duration of service plus 7 years |
| Marketing communications | Consent or legitimate interest | Until you opt out |
| Website analytics and improvement | Legitimate interest | 2 years maximum |
| Compliance and legal obligations | Legal requirement | As required by law |
Data Sharing and Disclosure
We don't sell your personal information to third parties. We may share your data only in specific circumstances, always with appropriate safeguards in place.
We never sell your personal data to marketing companies or data brokers. Your trust is fundamental to our business relationship.
Authorized Sharing
- Service providers who help us deliver our services (under strict confidentiality agreements)
- Professional advisors including lawyers and accountants when necessary
- Government authorities when required by law or to protect our rights
- Business partners for joint service delivery (with your explicit consent)
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We make it easy for you to exercise these rights.
Access Your Data
Request a copy of the personal information we hold about you, including how we've used it.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information.
Delete Your Data
Request deletion of your personal information, subject to our legal and business obligations.
Opt Out
Unsubscribe from marketing communications or withdraw consent for certain data processing.
Data Security
We take data security seriously and implement multiple layers of protection to keep your information safe. Our security measures are regularly reviewed and updated.
Technical Safeguards
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and staff training on data handling
- Secure backup and disaster recovery procedures
- Regular software updates and security patches
Cookies and Tracking
We use cookies and similar technologies to improve your website experience and understand how you interact with our content. You have control over these settings.
Types of Cookies We Use
- Essential cookies for website functionality
- Performance cookies to analyze website usage
- Preference cookies to remember your choices
- Marketing cookies for relevant content (with your consent)
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information overseas. We ensure appropriate safeguards are in place for any international transfers.
All overseas data transfers comply with Australian Privacy Principles and include contractual protections equivalent to Australian privacy standards.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any material changes and post the updated policy on our website.
Significant changes will be communicated via email to our active clients at least 30 days before taking effect. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions About Privacy?
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: support@elvianovar.com
Address: 78 Fitzmaurice St, Wagga Wagga, NSW, 2650, Australia
Phone: +61240444881
We aim to respond to all privacy inquiries within 30 days of receipt.